Supernova Interview – Frank Eliason of Comcast and @ComcastCares

In the Network Age, sometimes the biggest problem we have is when you get dropped off the network. Whether phone, cable or satellite, everybody has a problem eventually. How your service provider deals with the problem is usually the difference between whether you care for them, or hate them.

Frank Eliason’s job is to make sure you know that Comcast Cares. Business Week called him “Comcast’s Twitter Man.” He’s not just talking a lot, or doing great public relations, Frank and his team of 10 are out there, online, on forums, Facebook, Blogs and Twitter, making sure, as he says in a blog post, that you know “Comcast Cares. Really.” But… Read More