Produced in Partnership with Wharton

Doc Searls on Telecom and Project VRM

Doc Searls, Fellow at the Berkman Center at Harvard, moderated the panel on Telecom as Software at Supernova on Day 3. Doc observed that it is still very early in the current cycle of telecom innovation, and even though we are able to treat some calls as data, most are still a challenge. He asks why we can’t switch carriers and networks when there’s connectivity on one but not the other.

Doc also describes the project he’s working on at the Berkman center, project VRM, which stands for Vendor Relationship Management. He tells us a little about what VRM means, and how it affects the relationships between customers and companies.

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